Shipping policy
Digital Product Delivery
Digital products (e.g., ebooks, audiobooks, challenges) are delivered instantly via email upon payment confirmation. If the product email is not received within a few minutes, please check your spam or junk folder. If issues persist, email us at support@musashichallenge.com.
International Reach:
We sell and ship our products to most countries, and you find the complete list below.
Shipping Time:
Delivery Time: Handling time + Transit time
Handling time: 1–3 business days (Monday to Friday)
All items require handling time for production before shipping.
Order Cut-Off Time: The cutoff time is 03:00 PM (GMT+02:00); orders placed after that, or on holidays/weekends, process the next business day.
Shipping Rates and Transit Times
A. North America (and Caribbean Territories)
(Includes Anguilla, Antigua & Barbuda, Aruba, the Bahamas, Barbados, Belize, Bermuda, the British Virgin Islands, Canada, the Caribbean Netherlands, the Cayman Islands, Costa Rica, Curaçao, Dominica, the Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & the Grenadines, Trinidad & Tobago, the Turks & Caicos Islands, and the United States.)
B. International (Europe, Australia, and Key Asia/Middle East)
(Includes the United Arab Emirates, Austria, Australia, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, the United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, the Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, Romania, and the surrounding European countries listed.)
C. South America (and Pacific Islands)
(Includes all South American countries, plus the Pacific Ocean Islands and Territories listed: Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, U.S. Outlying Islands, Vanuatu, and Wallis & Futuna.)
D. Asia (Weight-Based Rates)
(Includes Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, India, Indonesia, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Türkiye, Turkmenistan, Uzbekistan, Vietnam, and Yemen.)
E. Africa (Weight-Based Rates)
(Includes all African Countries and Territories listed.)
Tracking
Once we hand your product to (DHL/FedEx/UPS), you get a tracking link on your email, and you can use that link to track your order. If you do not receive your tracking link or cannot track your order, please email us at support@musashichallenge.com.
Customs & Duties
You are responsible for any customs fees. We are not liable for delays caused by carriers or customs, but we always ship your order on schedule.
Customer Happiness
Our goal is to deliver smiles along with your order. If you ever have any questions or concerns, our customer support team is here to assist you.
Remember, at Musashi Challenge, we're not just in the business of books or discipline building; we're focused on delivering an excellent experience right to your door. Ready to order? Just click to buy! We immediately process your order and ship your package within 3 business days.
Contact Us
Our customer service is available Monday to Friday, from 9:00 a.m. to 6:00 p.m. If you have a problem, please contact us; we answer within 24 hours.
Email: support@musashichallenge.com
Phone: +40 744 935 141
Address: Cosașilor 3, Block 1, 2nd Floor, Apartment 23, 400627 Cluj-Napoca, Cluj, Romania